SERVICES AND STAGES OF A PROJECT:
DESIGN STAGE:
● The Design stage of a project shall commence after booking amount payment and lasts till
Final Sign Off on Designs and Quotation.
● Timelines for Design Stage, as per the Estimated Value of the project, are as follows:
2 – 5 Lakhs – 20days
6 – 10 Lakhs – 30days
11 – 20 Lakhs – 45days
25 Lakhs As per actuals
● Number of days mentioned are working days.
Luxe shall assign a designer to a project between 24-48hrs of booking.
● The above mentioned timelines for the design stage entirely depend on the Scope of Work,
Customer availability & Adherence to the recommended number of iterations. i.e., three.
● Luxe design team is available from 10AM to 7PM, Monday to Friday, for design
discussions. Saturdays are usually blocked for F2F meetings and materialselections.
● The Designer will visit the site with the measurement team as per discussions with the
customer. The designer will make 2 subsequent visits during the course of the project.
● If additionalsite visits are requested by the customer, travel chargesfor the designer shall
be borne by them.
● Materialselection shall be carried out at the Luxe Experience center.
● Materials & Finishes are subject to availability in the market. Customers will be intimated
about updates in availability, if any . Luxe will not be held responsible for timeline
extensions, in procurement or handover, caused due to it.
● Photorealistic rendersshall be provided after material finalization. These renders are only
for reference. Refer to actual samples and materials finalised.
● Items not in the scope of work but are present in the renders are only for reference.
● 3 Sets of renders shall be provided per project, beyond which requests will only be
entertained on acceptance of cost and timeline extension terms.
● Payment milestone 1 isto be fulfilled against the final quotation generated by the designer
after design and material finalisation.
A dedicated Project Manager shall be assigned to each Project.
● Production drawings are generated after completion of Payment milestone 1.
● Site validation will be done by the designer and project manager, cross verifying
measurements of the proposed designs on site.
● A Sign Off document containing Final 2D drawings, Renders and Materials selected will be
provided by the designer. Customer’s approval (via digital/electronic media) on this
document is required to send the project into production.
● Design changes are not encouraged once the Sign Off Document is approved by the
customer and orders are placed.
● Finish changes shall only be accepted if made within 1 Week after Sign Off approval. Altered
finishes will have renewed procurement timelines.
PRODUCTION & EXECUTION:
● The Production & Execution stage starts after Sign Off document approval by the client.
● Timelines as per Final Project Value are as follows:
2 – 5 Lakhs – 30 Days
6 – 10 Lakhs – 45 Days
11 – 15 Lakhs – 50 Days
16 – 20 Lakhs – 60 Days
20 Lakhs As per Actuals
● Number of days mentioned are working days.
● Any items added after production is initiated, shall be treated as a Variation Order (VO) and
have an extended timeline for production and installation. The value of the VO shall be paid
in-full.
Quote for Civil work, Electrical work, Plumbing work will be provided after site validation by
the Project manager.
● Payment Milestone 2 is to be fulfilled for On-Site work to commence.
● Possession of the apartment is a prerequisite for site work to commence. If clients do not
have possession of the property, production in the factory will only be initiated 10 days
prior to actual possession date.
● Site validation and measurement check shall only be done in a Villa upon completion of
flooring and wall plastering. Production drawings will be initiated only post site validation.
● Payment milestone 3 isto be fulfilled for Material Dispatch.
● Quality check is carried out by a company approved executive.
● Payment milestone 4 is to be fulfilled (after carcass installation and a quality check) as a
PDC.
● PDC can be dated for an additional 10 days after the agreed handover date.
● Debris cleaning of items not in Luxe scope will be an add-on cost, if required. The charges
are 10000 for 2BHK, 15000 for 3-4 BHK and 20000 for Villa. Luxe is only responsible for
moving debris to the designated disposal area of the Premises.
● Deep cleaning will be an add-on cost, if customers choose to avail the service.
● The Final coat of paint shall only be done after interior work is complete.
● Timeline changes may occur due to lack of ease of access to site, restricted working hours
on site, delays caused due to unforeseen circumstances such as power outages, natural
disasters, govt. imposed restrictions, pandemics, changes in applicable laws, unforeseen
raw material shortages, unforeseen manpower shortages.
● If coordination services are required between vendors from the customer’s end and Luxe,
coordination charges shall be applied as 10% of the value of the product.